Are there any other utilities that tenants will be responsible for other than Electricity?
You will pay the apartment complex directly. They will require a 50% deposit, a $500 hold for incidentals and you will be responsible for electricity which ranges from $100-$300 per month depending on use).

Are pets allowed?
No.

Do any of the apartments have ceiling fans?
Yes.

Is housekeeping included or have contacts for the service?
No, this is a separate cost. Concierge can help.

Are there safes in the room?
No, we do not have safes. There is no staff in the building to come into your room.

Can you smoke in the room?
No, but you can outside. Please note that weed is Illegal in Mexico.

What is the water filtration system? Do we need to bring our own water?
Osmosis treatment is good enough to brush teeth and wash hands, but not drink.

Are there any pictures outside of the model pictures?
We now have these!

Do all rooms have sofa beds?
Yes.

Is it possible to have a view of the pool from our window?
Unfortunately, the structure of the buildings has the pool below and above the rooms.

Will we need to provide items like bedding, towels, dishwater/utensils?
The apartments have everything you would need to live comfortably.

Will rental insurance be required?
No. This is a typical vacation rental property.

Will guests be required for signing a lease?
No, just a regular booking form like a hotel.

Does the building have WiFi or network coverage?
Yes! Most of us are digital nomads or working from home. Internet will be provided throughout the building. The building has 20 mega service, which is the best Mexico has to offer currently. It should be noted that most people on the ground say that their wifi remains stable however Tulum still has above ground wiring and storms can affect the service.  We have also identified a co-working space via the expat group.

Laundry facilities in general?
Yes and it is free. There is 1 in each building.

I want to stay until December. Is there a way to do this monthly as I go. If I have access to my needs without having to go home, will I be able to extend my stay?
We can only confirm the time that you request and pay for. December 20th is our current check out date. Our rate until this time has been deeply discounted and we must all pay for the month. However, you may book past this date immediately but at a daily rate (I tried to negotiate on our behalf, but they are not able to during high season (Holidays & Mexico’s borders being open). If you have interest, please advise asap.

Will I have the option to upgrade my room to a 3 bedroom after arrival?
No. You will have what you book. The inventory is limited.

We would like a corner apartment please & just a confirmation that our penthouse comes with an individual unit private pool (i.e. Is this pool shared with the other 3 bedroom tenants or is it just for my apartment?)
This is no longer an option with the new buildings. We will tell you exactly what we can do before you pay to make sure you are in agreement.

Floor Plan:

Is the community gated? Is there security?
This is not a gated community. It is a Semi Private Area/ Open to the public with one access in and out. There is a manager and security on property at Brava and Amira has a receptionist from 7am -7 pm.

Are there are any units with a bathtub?
Unfortunately, not.

Can we choose a higher level apartment near end of hallway?
We will do our best to accommodate your request however the inventory is limited and the interest is high. We will tell you exactly what we can do before you pay to make sure you are in agreement.

Are the outlets compatible with US plugs, or do we need to bring our own converters, in order to use our hair appliances or phone chargers?
You can use your electric appliances in Mexico, because the standard voltage (127 V) is (more or less) the same as in the United States of America (120 V). Manufacturers take these small deviations into account. You don’t need a voltage converter in Mexico, when living in the United States of America.

Food/Dining:

Is there a food market nearby for cooking? Are there fast food options nearby?
Yes, there is a market roughly two blocks away from Amira. 4 restaurants are 2 blocks from the Amira. These establishments are on the more expensive side, cheaper dining is located in town along with food trucks. A large supermarket like a Walmart is less than a mile away. We are organizing group trips through the expat group concierge service.

Town Related:

How close is the nearest hospital?
Roughly less than 2 miles away
Costa Med
Red Cross also near

Medical coverage suggested. Please get travel insurance! Mexico’s hospitals are private and they can be expensive without the proper coverage. We will send out a suggestion made by someone in the group that also covers covid, however T. Barnes Global Lifestyle is not responsible for your insurance agreements.

Culture:

Will we spend most of our time on the property?
I want to stress that this is a temporary relocation package. While T. Barnes Global Lifestyle will be hosting MANY events and activities, this is NOT a T. Barnes Global Travel Trip. The goal is to live together in community but each family is responsible for their own experience. See below for concierge details and programming.

Do you have childcare contacts?
See below for concierge details and programming.

Is there an immersion program for children?
See below for concierge details and programming.

Are any stylists booking?

There are salons in Tulum, in town, one for men and women. They may or may not be experienced with Black hair. I strongly suggest you travel with your hair care products. There may be people in the group that could offer hair services but this remains to be seen.  
 
We are interested in cultural immersion opportunities in the area, if any. Language lessons, cooking, etc.
T. Barnes Global Lifestyle is coordinating many activities, classes and excursions. A concierge program is being prepared through the expat group. Once bookings are complete, a full program calendar will be accessible.